One anonymous query. Real answers. A clear choice for the patient.
RelayHealth occupies a specific, narrow place in the discharge process: the moment between recognizing a patient needs post-acute care and choosing where they go. It doesn't replace the formal referral your team sends afterward — it makes the decision in front of it faster, safer, and more patient-centered.
Compose a Care Transition Query
Select the care category — home health, hospice, skilled nursing, DME, infusion, or pharmacy — the destination area, and insurance context. Entry-level guardrails block common identifiers and discourage identifying free text.
Route anonymously
The query reaches only the provider Representatives who serve that category and area. They see the case, not the hospital or the patient.
Collect structured answers
Each care category runs as its own thread, so answers don't block one another. Providers respond Accept, Maybe (with a reason), or Decline — in minutes.
Build a patient choice list
From the providers who can accept, generate a clean, quality-ranked list — Medicare star ratings alongside each option — that you can print and hand to the patient. Patient choice stays paramount; you present real, available options and the patient decides.
Hand off and close cleanly
Continue in your existing HIPAA-compliant referral process, then close the query; routing detail for that case leaves your view.
What stays the same
Your EHR, your referral system, and your compliance process. RelayHealth adds one step in front of them — it doesn't replace any of them.
Your team's own rolodex.
Case managers can rate the Representatives they work with (1–5 stars), mark favorites they trust in a pinch, and block a Representative or an entire company from seeing their queries. Everyone still receives queries based on care category and geography — the rating and favorites simply help the team recognize who has done good work before.
See it applied to your patients and your workflow.
We're onboarding a small group of partner hospitals.