Security & privacy
Designed to route the decision without handling the identity.
RelayHealth's guiding principle is that finding where a patient can go should not require sharing who the patient is.
How patient data is protected
- Anonymous by construction. A routing query carries only non-identifiable details and is not intended to hold PHI.
- Guardrails at entry. The composer blocks common identifiers and discourages identifying free text before a query is ever sent.
- Two-way anonymity. Providers don't see the patient or the care manager; the query stands alone.
- Identity exchanged later. Contact and clinical detail move only after a provider is chosen — through your hospital's existing HIPAA-compliant referral process, not through RelayHealth.
- Minimal by design. We aim to collect only what routing requires and to keep resulting insights non-identifiable.
What RelayHealth is not
Not an EHR, not a PHI-carrying referral system, and not a payer directory — it's the patient-first decision step ahead of them.
Questions about our approach to patient data?
We're happy to walk your team and compliance stakeholders through the details.